Our Definition: "To Carry out (a promise), to do (a duty), to satisfy (a condition), to bring to an end (completion)."

As a process of responding to a customer's request, FULFILMENT covers everything that has to happen from the time that an order or instruction is given through to completion and client satisfaction. Communication is only partly to do with the content, and mostly to do with message delivery.

At NMM we offer a fast, accurate service using an extensive range of folding, bursting, trimming, collating, inserting and assembling equipment. Most importantly, NMM encourage early discussions prior to any mail out with a view to providing advice on the most cost effective, target market effective and efficient means of packaging and distribution.

Mail processing is simple when you are given the professional support of NMM, with the knowledge that we will cover every possible aspect involved, eliminating any potential difficulties.

Some of the common pitfalls that we have identified are:

• Package design exceeding size;
  
• Package design exceeding standard weight;
  
• Components folded too many times to allow for mechanical insertion;
  
• Inserts too large for envelope chosen;
  
• Self-seal envelopes that cannot be mechanically sealed;
  
• Envelopes not printed to Australia Post requirements.

In all of these cases, the mail out can still be undertaken, however it may take longer and/or the cost will be higher.
In considering issues such as these, we are able to ensure the most efficient and cost effective manner by which to distribute your product.

Data services embrace a range of functions including:

• Database Management, Research & Maintenance;
  
• Laser Printing;
  
• Label Production;
  
• Direct Addressing;
  
• Software Design & Implementation;
  
• Consulting;
  
• Software Installation;
  
• Training;
  
• Writing of Instruction Manuals;
  
• Graphic Design / Artwork;
  
• Flysheet production

A database contains powerful marketing data beyond just names and addresses, it is a computerised file which is customer (not product) focused. This is the central most important aspect of your direct marketing plan.

The database file can contain data on many levels and is stored in a format that can be manipulated to compile and access meaningful information. NMM can download and input from any source. Conversion programs are written if required, to ensure the smooth transition of data from source to programming.

NMM provide statistical reports to clients in any format required. NMM will work with you to ensure that the database program is set up based on projected needs in order to identify in advance, any issues such as the ability to flag or code records or additional information. If allowances are not made at the time of construction for such issues, it could hinder your future usage of the list and prove costly if required to rectify at a later date.

Database security and safety is of utmost priority and we are able to advise you on the best steps to ensure both are implemented.

This aspect of NMM involves services such as:

• Inventory Control & Handling;
  
• Storage of Product;
  
• Pick & Pack;
  
• Distribution

A vital adjunct to any product of service is the fulfilment of an order after it has been received. A product can comprise of a range of tangible and intangible attributes. The intangible attributes, such as packaging and delivery, cannot be underestimated when considering delivery of the product in the manner promised and to an agreed deadline.

NMM provide a wide range of packaging products from simple overprinted standard sized envelopes to:

• Jiffy Bags;
  
• Poster Tubes;
  
• Plastic Envelopes;
  
• Layer Pads;
  
• Cartons

We can help you no matter how simple or complex the process might be, from:

• Despatch of a simple brochure;
  
• Preparation of information kits;
  
• Posters;
  
• Conference presentation packs;
  
• Gift wrapping for Trade Delegations;
  
• Launch Kits;
  and more......

No matter what the job, NMM have the expertise to take on any given task from beginning to completion in a timely, cost effective and efficient manner.

In it's simplest definition, telemarketing is the planned professional and measured use of telecommunications in sales and marketing efforts. The telephone creates ways by which a buyer and seller are able to establish close, direct, interactive contact without regard to time or distance.

Broadly speaking, telephone marketing falls under the following classifications:

OUTBOUND TELEMARKETING: This is the unsolicited outbound telephone call, which yields an order, lead, donation or simply information for database building, depending on objectives;

INBOUND TELEMARKETING: This provides the secondary medium through which the buyer/enquirer places an order/enquiry after having been alerted by the 'primary' medium of Press, Radio, Television, Catalogue or mail.

NMM's telephone system is set up to accommodate 1800 response lines. Because Telemarketing is so people intensive, NMM ensure detailed briefing sessions, training and ongoing supervision. Security is paramount and qualified personnel are employed to conduct this role.

All data resulting from campaigns is analysed and collated in the format requested. Where the response data is provided on disk, the client is provided with field format and layout structure.

NMM staff are trained on background information relating to the product or concept being telemarketed, this product knowledge then allows our telemarketing staff to act as an arm of the client. Role play is incorporated into our training process thereby enabling our operators to handle problems such as objections, interjections or complex queries. Script / Questionnaire material can be designed and developed by our qualified scriptwriting staff.

The internet is the fastest growing communication medium in the world and NMM are conscious of this trend. We are offering a range of services online enabling our clients a wider access to their stock and which will enable our public to order product stored with NMM via the internet.

NMM's online services are focused on providing clients with 'real time' access to their stock stored in our warehouse facility. This enables clients to re order product when required, a process that can also be done online.