Privacy Policy

National Mailing and Marketing respects the privacy of our clients and is bound by the Australian Privacy Principles as contained in the Privacy Act 1988 (C'th) (the Privacy Act) and the Privacy Amendment Act 1988 as well the updated reporting requirements as set out in the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 as well as other applicable State privacy legislation.

This Privacy Policy describes how National Mailing and Marketing (NMM), manages personal information and should there be a breach, how that breach will be reported. NMM may modify or update this policy from time to time, with all updates published on the NMM website.

NMM takes the confidentiality and privacy of our clients very seriously. All employees of NMM are required to treat all client information with the utmost confidentiality.

NMM staff will ensure that they maintain the confidence of any confidential information that they have access to or become aware of and will prevent its unauthorised disclosure or use by any other person.

Confidential information will only ever be used for its intended purpose as directed by our clients.

The following processes are in place to educate employees about current and best practice in handling Confidential Information:

  • Induction training for all new staff including procedures, processes and obligations relating to privacy, confidentiality and record keeping procedures.
  • Employees are required to sign a confidentiality agreement and security statement when they commence employment at NMM. These are legally binding documents that clearly state the staff member's obligation to treat all client information/data in a confidential manner.
  • Police checks are undertaken for all employees holding or promoted to Manager positions within the Company.
  • Security systems are in place to monitor and record computer access to information, and
  • Control systems are in place to regulate the level of access to information for different staff.


Records may be paper based or on computer-based storage media. All records have legal, administrative and cultural constraints on their storage and disposal. Access to data is permissible on a "need to know" basis only, and is controlled by -

  • the staff member's job role and responsibilities.
  • in appropriate cases, staff will require ID or password code access to an electronic door to access physical data.
  • no private or confidential information can be retained on an employee's desk top computer.
  • records are retained only for so long as is required to complete the allocated job, to meet legislative or contractual obligations, or as otherwise specifically directed and authorised (in writing) by the record owner; and
  • computer access is monitored and restricted to ensure that confidentiality is always maintained.


We may collect the following types of personal information:

  • Name.
  • Mailing or street address.
  • Email address.
  • Telephone number.
  • Details of the products that you have requested from us.
  • Any additional information relating to you or your organisation that you have provided to us directly or indirectly through our websites.
  • Information you provide to us through our call centres.
  • Information provided to us by our clients in order to process a mailing distribution on their behalf.


NMM does not use Cookies to capture your personal information but will allow the "Remember Me" prompt for your username and password.

We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse access trends, track user movements and gather broad demographic information. We may also collect anonymous data (which is not personal information) relating to your activity on our website.


We collect your personal information in the following ways.

  • Through your access and use of our website.
  • Through someone else who has provided us with your information; and When you request products to be sent to you.

We may also collect personal information from third parties including.

  • Third party companies and organisations such as government entities.
  • Reputable mailing list companies.
  • Contractors and business partners.

for the purpose of printing and distributing letters, flyers or other publications for and on behalf of those organisations or other authorised client users.


The main purpose for which we collect information about you is to enable us to perform our business activities of sending you the materials you have requested, and to provide detail on these orders (if requested) to our contracted clients, mainly Australian Government Departments. In most instances, the information that has been collected or accessed by us has been provided either by you or directly by our Government and private sector clients for use on their behalf in distributing both products and information about their services.

Your personal information will not be shared, sold, rented or disclosed and all information provided to NMM by our clients will only be accessed and used in accordance with the said organisation's own Privacy Policy.


The passage of the Privacy Amendment (Notifiable Data Breaches) Act 2017 established the Notifiable Data Breaches (NDB) scheme in Australia. The NDB scheme applies to all agencies and organisations (NMM) with existing personal information security obligations under the Australian Privacy Act 1988 (Privacy Act) from 22 February 2018.

The NDB scheme introduced an obligation to notify individuals whose personal information is involved in a data breach that is likely to result in serious harm. This notification must include recommendations about the steps individuals should take in response to the breach. The Australian Information Commissioner (Commissioner) must also be notified of eligible data breaches.

NMM will as a matter of urgency will act on any such breach by informing all affected clients of the data breach circumstances under the terms and direction of the NDB Scheme.


Our website ( may contain links to other websites operated by third parties. All third party websites are responsible for informing you about their own privacy principles.

Tony Nichols

General Manager

Last Update: 25 September 2023